Refund policy
**Return Policy:**
We appreciate your business and strive to ensure your satisfaction with every purchase. If, for any reason, you find the need to return an item, please review our return policy below:
1. **Return Eligibility:**
- Items must be unused, in their original packaging, and in the same condition as received.
- Returns must be initiated within 30 days of the purchase date.
2. **Restocking Fee:**
- A 5% restocking fee will be applied to all eligible returns. This fee helps cover the costs associated with processing and restocking returned items.
3. **Return Shipping:**
- Customers are responsible for the cost of return shipping. Please ensure the item is securely packaged to prevent damage during transit.
4. **Return Process:**
- To initiate a return, please contact our customer service team at [buildingheven@gmail.com] or [864-453-4443]. Provide your order number, a detailed reason for the return, and any relevant images if applicable.
5. **Refund or Exchange:**
- Once the returned item is received and inspected, we will process a refund to the original payment method, minus the restocking fee and return shipping costs.
- Exchanges may be available for certain items. Please contact our customer service for assistance.
6. **Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We will provide instructions on how to proceed with a replacement or refund.
7. **Non-Returnable Items:**
- Certain items, such as personalized or custom orders, are non-returnable unless they arrive damaged or defective.
We appreciate your understanding of our return policy and thank you for choosing [Your Company Name].Eves Solution. If you have any questions or concerns, please don't hesitate to reach out to our customer service team. Your satisfaction is our priority.
We appreciate your business and strive to ensure your satisfaction with every purchase. If, for any reason, you find the need to return an item, please review our return policy below:
1. **Return Eligibility:**
- Items must be unused, in their original packaging, and in the same condition as received.
- Returns must be initiated within 30 days of the purchase date.
2. **Restocking Fee:**
- A 5% restocking fee will be applied to all eligible returns. This fee helps cover the costs associated with processing and restocking returned items.
3. **Return Shipping:**
- Customers are responsible for the cost of return shipping. Please ensure the item is securely packaged to prevent damage during transit.
4. **Return Process:**
- To initiate a return, please contact our customer service team at [buildingheven@gmail.com] or [864-453-4443]. Provide your order number, a detailed reason for the return, and any relevant images if applicable.
5. **Refund or Exchange:**
- Once the returned item is received and inspected, we will process a refund to the original payment method, minus the restocking fee and return shipping costs.
- Exchanges may be available for certain items. Please contact our customer service for assistance.
6. **Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We will provide instructions on how to proceed with a replacement or refund.
7. **Non-Returnable Items:**
- Certain items, such as personalized or custom orders, are non-returnable unless they arrive damaged or defective.
We appreciate your understanding of our return policy and thank you for choosing [Your Company Name].Eves Solution. If you have any questions or concerns, please don't hesitate to reach out to our customer service team. Your satisfaction is our priority.